Returns & Exchanges

We want you to be fully satisfied with your ride, which is why we offer a 30-day return window for all bikes and gear in original condition. If your new bike isn't the perfect fit, our streamlined process makes exchanges and refunds simple and fast.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Carefully pack the bike or accessories in their original manufacturer packaging, ensuring all tools, manuals, and components are included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your box before dropping it off at an authorized carrier.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned equipment for quality assurance, we will process your refund or ship your replacement within 5-7 business days.